FAQ

MY ACCOUNT

  • I'm having trouble registering, what can I do?

Contact us and we will try to assist you step by step, but first we have some tricks for you.

Be sure not to leave spaces at either the beginning or end of each registration field. In addition, do not fill in the fields with the suggested auto-fill but by writing letter by letter.

  • I am trying to complete an order but it tells me the email is invalid, what can I do?

If you have not yet registered, be sure to enter your information by clicking REGISTER NOW and not LOG IN TO YOUR PROFILE. If, on the other hand, you are registered and it keeps giving you an error, make sure that you have not left spaces at either the beginning or the end of each registration field. In addition, do not fill in the fields with the suggested auto-fill but by writing letter by letter.

  • What are the benefits for registered users?

There are so many! Among many certainly the ability to use the wishlist, request quotes for large quantities, receive dedicated discount codes, view your order history, be able to purchase selected products discounted by quantity, and much more.

  • I can no longer remember my password, how do I retrieve it?

Just click on 'reset password' when you log in to receive an email and be able to update it. However, if the email doesn't reach you, don't worry: check the SPAM folder, sometimes emails accidentally end up there. If, however, you don't find it in that folder either, then give us a call and we will make sure to generate a new password for you remotely, which you will receive by email and which you will have to use for your first log-in and then change at your convenience.

  • I had registered in the past with my email and the name of a company I no longer work for but now it won't allow me to use the same email for a new account, what can I do?

In general, our advice is never to use your personal email to register with a company, precisely to avoid having problems in the future. In fact, our system does not allow registration with the same email for two different accounts, so trying to register again will give you an error. DON'T WORRY! Call us at 0523-509561 and we will help you solve it!

ORDERS, RETURNS AND REFUNDS

  • How much is the shipping cost?

From 0 to 99.99€ cost 10€, from 100 to 199.99€ cost 5€, from 200€ are free, regardless of the volume of goods. ATTENTION: these costs refer only to the Italian territory, for orders to be shipped out of Italy, you will receive an updated order confirmation after check out, which will include shipping costs calculated on the volume of the goods according to the Country of destination.

Read more on the last Q&A: I would like to place an order with overseas shipping, how can I do this?

  • Can I make a cart without logging in and then come back later to complete the order?

Unfortunately, if you create a shopping cart without logging in first but only as a guest, all products entered will be removed at the end of the session.

  • What does Available to order mean : expected delivery between 15 and 20 days?

It means that product is not physically in our warehouse but once your online order is completed, we will order it from the supplier so that it can be shipped within the specified time.

PLEASE NOTE: RGmania is a distributor that purchases products in its assortment from about 150 different suppliers, so the time is approximate. Normally the indicated time is less, in rarer cases more days are needed, but we try to indicate a timeline as truthful as possible so as not to disappoint you 😊

  • I entered a product that was in stock but in the cart I found it on backorder, how come?

This happens when the quantity entered is greater than what is in stock. Suppose you saw in the product sheet of a jigger that it was in stock but of which we only have 8 pieces in stock. If you entered 10 in your cart, then it will show up on order when you check out.

  • The product I received arrived damaged, what should I do?

Don't worry! Be sure to take all the photos and send them as proof to info@rgmania.com, indicating the order number, and we will help you solve it. The important thing is that you do this within 15 days of receiving your order.

PLEASE NOTE: We will reship the broken or damaged item a second time, but if the second one is also broken or damaged, we will no longer ship it but issue a refund equal to the value of the item.

For orders shipped out of Italy, a direct refund will be issued, no replacement products will be shipped.

  • I received the order but noticed that an item is missing, what should I do?

Write to us at info@rgmania.com, indicating the order number, and we will have our warehousemen check so we can give you accurate feedback. The important thing is that you do this within 15 days of receiving your order.

  • I received the goods but they do not meet my expectations, what can I do?

Write to us at info@rgmania.com within 14 business days of receiving your order, stating your order number and which products you wish to return, then package everything and return it to our office at: RG COMMERCIALE SRL, Via Emilia 43, Fontana Fredda di Cadeo, ZIP code 29010 (PC). Once we have received the package and verified the integrity of the goods, we will issue the relevant refund directly to the credit card or Paypal account on which the payment was backed. In case you have paid by bank transfer, we will send you an email to know the IBAN on which to issue the refund.

  • When will I receive my refund?

As stated in the answer to the previous question ( I received the goods but they do not meet my expectations, what can I do?), we must wait for the goods to be returned to our warehouse and their integrity attested before issuing a refund. At that point, if the refund was issued on the credit card, you will see the refund on the next month's statement, whereas if we have to issue the refund via iban, it will take 2-3 business days.

CAUTION: These directions are generic, it may be that your bank has different time frames so please contact them to ascertain.

  • I forgot to enter a product in the order, how can I do it?

The only way is to place a new order: if the previous order is still at our warehouse, we will merge the two orders by reimbursing your shipping costs, if it has already left we will have to send them separately.

  • I have made a return, can I request to keep the credit open to place a new order?

Due to administrative issues, refunds for returns must be handled separately from new orders, so this is not possible.

  • What payment methods do you accept?

For orders with destination Italy, credit card, paypal and bank transfer in advance, but NOT cash on delivery.

For all the orders shipped out of Italy, only bank transfer.

  • Do you installment payments?

We rely on a paypal service - for platform members only - through which you can installment payments up to a maximum of 3 installments, for amounts from 30€ up to a maximum of 2000€, just for orders on italian territory.

  • How can I get a coupon?

If you have not yet registered, register to get a €10 discount voucher immediately on a minimum order of €100.

If you are registered, you will then receive a discount code to use for a limited time in your birthday week and additional offers and discounts through flash promos throughout the year.

  • Where should I enter the promo code?

At checkout you will find the string PROMOTIONAL CODE in which to copy the code.

  • I would like to place a very large order, would it be possible to receive a custom quote?

Sure! Just send us the list of numerical codes of the products you want with their quantities. If we are able to, we will apply a discount to your order. If the marginality does not allow us to do so, we will invite you to place your order online, to make the purchasing process as fast as possible.

  • I found a product in the Sales or Outlet section that I would like to purchase in larger quantities than are available, how can I do this?

If the supplier we purchase it from still has it available, we can arrange to reorder it but at full price and not at the discounted price listed online.

  • I would like to purchase a product but it won't let me add it to cart, how do I do that?

Products that are out of stock and we don't know when they will be restocked cannot be added to your cart, but we recommend that you click on the Notify me when available so that by entering your email, you will be notified in real time if and when it will be back in stock.

  • How can orders be placed?

We only accept orders through rgmania.com. WE DO NOT ACCEPT ORDERS VIA WHAT'S APP, SOCIAL OR PHONE.

SHIPPING

  • How do I know where my order is?

On the day your order ships you will receive an email with a link that will allow you to track your order.

  • Once the order is placed, how long will it take to be delivered?

In the event that all of the products ordered are available, and therefore do not carry the words Available to order: expected delivery between 15 and 20 days, they will be processed the day after they are received (for example, if you place your order by midnight on Monday, your order will be processed on Tuesday). From the time the order leaves our warehouse, the express couriers we use will deliver the order between 2 and 5 business days. PLEASE NOTE: It may happen that during periods such as Christmas and Black Friday, deliveries are delayed. If, on the other hand, you have placed products to order, then read the answer to the next question (I placed and paid for an order but when the package was received, the order was not complete, what can I do?)

  • I placed and paid for an order but upon receiving the package, the order was not complete, what can I do?

If your order included only products that were immediately available, then please see the answer to the question I received my order but noticed that an item was missing, what should I do?

If, on the other hand, you placed an order that included both immediately available products and products available to order with expected delivery between 15 and 20 business days, then we will wait for all the goods to arrive so that we can make one complete shipment. However, if you are in a hurry to receive products, please contact us! We will undertake an initial partial shipment and a subsequent shipment with the missing items at our expense. Please note that, in this case, the invoice or receipt will be for the goods sent only, while with the next shipment you will receive a new tax document, this is because we invoice only the goods sent with the corresponding shipment.

  • I would like to place an order with overseas shipping, how can I do this?

You can finalise your order directly from the Italian site or from the English version, indicating the foreign billing and/or shipping address.

At the time of payment, the only option available will be ‘Payment for foreign users’, which means that no payment will be required but you will receive an order confirmation e-mail WITHOUT shipping costs. We will calculate the shipping costs and send you a confirmation including them. If you decide to accept our quotation, you will then be able to settle your order by bank transfer.

Please note that in case of breakage in orders shipped abroad, we will NOT send the replacement part but we will refund it by asking you for the IBAN to which the credit should be made.